Exchanges & Returns – Alignova
Exchanges & Returns – Alignova
At Alignova, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we offer a simple and transparent return process.
🔄 Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
The item must be unused and in its original condition
The item must be in the original packaging
Proof of purchase is required
💰 Refunds
Once your return is received and inspected:
Approved refunds will be processed to your original payment method
Refunds may take 5–10 business days to appear, depending on your payment provider
Shipping costs are non-refundable unless the item is defective or incorrect.
🔁 Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, please contact us first.
📦 Return Shipping
Customers are responsible for return shipping costs
We recommend using a trackable shipping service
Alignova is not responsible for lost return shipments
⚠️ Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons.
📩 How to Start a Return
To initiate a return, contact our support team at:
📧 alignova@gmail.com
Please include:
Order number
Reason for return
Photos (if applicable)
📌 Important Notes
Unauthorized returns will not be accepted
Refunds are processed after inspection